Support

Globaler Partner-Support

B2B-Technischer Support & Partner-Service

Als dedizierter OEM/ODM-Hersteller stellen wir unseren globalen Partnern umfassende technische Dokumentation, SDK-Zugang und personalisierten Engineering-Support für OID-Integration und Produktanpassung zur Verfügung.

Partner-Wissensdatenbank

Finden Sie Antworten auf häufige technische Fragen zu OID-Technologie, OEM-Anpassung und Inhaltssynchronisation.

What OID technology version do your reading pens use?

Our smart reading pens are compatible with the latest OID 3.0 and OID 4.0 technologies, ensuring ultra-fast response times and high recognition accuracy across various paper textures.
What is the minimum order quantity (MOQ) for OEM orders?

For custom branding on existing molds, the MOQ is typically 1,000 units. For fully customized ID designs and new molds, the MOQ may vary based on the complexity of the project.
Can we customize the pen’s hardware and firmware functions?

Yes. As a vertically integrated manufacturer, we provide deep customization options, including memory size (up to 32GB), Bluetooth/WiFi connectivity, and custom firmware logic to match your specific learning ecosystem.
How do we print books that work with your pens?

We provide partners with professional OID coding services and printing guidance. We can either provide the coded files for your printer or handle the entire printing and production process through our partner publishers.
Is our content protected on the pen?

Absolutely. We support various encryption methods to protect your proprietary audio files and digital content from unauthorized copying or distribution.
What international certifications do your products hold?

Our factory is ISO 9001 certified. All products comply with CE, RoHS, FCC, and REACH standards. We also support specialized testing such as EN71 and ASTM based on your target market requirements.

Partner-Support

OEM/ODM-Technischer Support-Antrag

Für Anfragen zur Serienproduktion, technische Integrationshilfe oder Zertifizierungsanfragen füllen Sie bitte das untenstehende Formular aus. Unser Engineering-Team antwortet innerhalb von 24 Geschäftsstunden.

Kidkey Union Support Team

Zimmer 1508, Block A, Huafeng Hauptquartier Gebäude, Xixiang Allee Nr. 288, Shenzhen, Baoan

WhatsApp: +8613686469587

[email protected]

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Senden Sie das Modell, die Frage und den Zielmarkt über das strukturierte Formular — Vertrieb und Engineering beantworten gemeinsam, in der Regel innerhalb eines Werktages.

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Support

B2B-Technischer Support & Partner-Service

Partner-Wissensdatenbank

What OID technology version do your reading pens use?

What is the minimum order quantity (MOQ) for OEM orders?

Can we customize the pen’s hardware and firmware functions?

How do we print books that work with your pens?

Is our content protected on the pen?

What international certifications do your products hold?

OEM/ODM-Technischer Support-Antrag

Kidkey Union Support Team

Brauchen Sie schnell eine technische oder Bestell-Antwort?

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