Support

Global Partnersupport

B2B Teknisk Support & Partnertjänst

Som dedikerad OEM/ODM-tillverkare erbjuder vi våra globala partners omfattande teknisk dokumentation, SDK-åtkomst och personlig ingenjörsstöd för OID-integrering och produktanpassning.

Partnerkunskapsbas

Hitta svar på vanliga tekniska frågor om OID-teknik, OEM-anpassning och innehållssynkronisering.

What OID technology version do your reading pens use?

Our smart reading pens are compatible with the latest OID 3.0 and OID 4.0 technologies, ensuring ultra-fast response times and high recognition accuracy across various paper textures.
What is the minimum order quantity (MOQ) for OEM orders?

For custom branding on existing molds, the MOQ is typically 1,000 units. For fully customized ID designs and new molds, the MOQ may vary based on the complexity of the project.
Can we customize the pen’s hardware and firmware functions?

Yes. As a vertically integrated manufacturer, we provide deep customization options, including memory size (up to 32GB), Bluetooth/WiFi connectivity, and custom firmware logic to match your specific learning ecosystem.
How do we print books that work with your pens?

We provide partners with professional OID coding services and printing guidance. We can either provide the coded files for your printer or handle the entire printing and production process through our partner publishers.
Is our content protected on the pen?

Absolutely. We support various encryption methods to protect your proprietary audio files and digital content from unauthorized copying or distribution.
What international certifications do your products hold?

Our factory is ISO 9001 certified. All products comply with CE, RoHS, FCC, and REACH standards. We also support specialized testing such as EN71 and ASTM based on your target market requirements.

Partnersupport

OEM/ODM Teknisk Supportförfrågan

För förfrågningar om masstillverkning, teknisk integrationshjälp eller certifieringsförfrågningar, fyll i formuläret nedan. Vår ingenjörsgrupp svarar inom 24 arbetsdagar.

Kidkey Union Support Team

Rum 1508, Block A, Huafeng Huvudkontor Byggnad, Xixiang Ave 288, Baoan, Shenzhen

WhatsApp: +8613686469587

[email protected]

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Skicka modell, fråga och destinationsmarknad via det strukturerade formuläret — försäljning och ingenjörer svarar tillsammans, vanligtvis inom en arbetsdag.

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Support

B2B Teknisk Support & Partnertjänst

Partnerkunskapsbas

What OID technology version do your reading pens use?

What is the minimum order quantity (MOQ) for OEM orders?

Can we customize the pen’s hardware and firmware functions?

How do we print books that work with your pens?

Is our content protected on the pen?

What international certifications do your products hold?

OEM/ODM Teknisk Supportförfrågan

Kidkey Union Support Team

Behöver du ett tekniskt svar eller beställningssvar snabbt?

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