Support

Global Partnersupport

B2B Teknisk Support & Partnerservice

Som dedikeret OEM/ODM-producent leverer vi vores globale partnere omfattende teknisk dokumentation, SDK-adgang og personlig engineering-support til OID-integration og produktcustomisering.

Partner Vidensbase

Find svar på almindelige tekniske spørgsmål vedrørende OID-teknologi, OEM-customisering og indholdssynkronisering.

What OID technology version do your reading pens use?

Our smart reading pens are compatible with the latest OID 3.0 and OID 4.0 technologies, ensuring ultra-fast response times and high recognition accuracy across various paper textures.
What is the minimum order quantity (MOQ) for OEM orders?

For custom branding on existing molds, the MOQ is typically 1,000 units. For fully customized ID designs and new molds, the MOQ may vary based on the complexity of the project.
Can we customize the pen’s hardware and firmware functions?

Yes. As a vertically integrated manufacturer, we provide deep customization options, including memory size (up to 32GB), Bluetooth/WiFi connectivity, and custom firmware logic to match your specific learning ecosystem.
How do we print books that work with your pens?

We provide partners with professional OID coding services and printing guidance. We can either provide the coded files for your printer or handle the entire printing and production process through our partner publishers.
Is our content protected on the pen?

Absolutely. We support various encryption methods to protect your proprietary audio files and digital content from unauthorized copying or distribution.
What international certifications do your products hold?

Our factory is ISO 9001 certified. All products comply with CE, RoHS, FCC, and REACH standards. We also support specialized testing such as EN71 and ASTM based on your target market requirements.

Partnersupport

OEM/ODM Teknisk Supportanmodning

For masseproduktionsforespørgsler, teknisk integrationshjælp eller certificeringsanmodninger bedes du udfylde formularen nedenfor. Vores engineering-team svarer inden for 24 arbejdstimer.

Kidkey Union Support Team

Rum 1508, Blok A, Huafeng Hovedkvarter Bygning, Nr. 288 Xixiang Ave, Baoan, Shenzhen

WhatsApp: +8613686469587

[email protected]

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Support

B2B Teknisk Support & Partnerservice

Partner Vidensbase

What OID technology version do your reading pens use?

What is the minimum order quantity (MOQ) for OEM orders?

Can we customize the pen’s hardware and firmware functions?

How do we print books that work with your pens?

Is our content protected on the pen?

What international certifications do your products hold?

OEM/ODM Teknisk Supportanmodning

Kidkey Union Support Team

Brug for et hurtigt teknisk svar eller ordrerelateret svar?

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